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Terms of Sales
1 Vendor identification
MELL’S CREATION Company
EURL with a capital of 1000 euros, having its registered office at 440 Voie de la Courtine 93160 Noisy le Grand FRANCE, registered with the RCS of Bobigny under the number 538 996 000. Tel: 09.86.37.94.59.
2 Application of the general conditions of sale
The order by the Customer implies the acceptance of all these terms and conditions.
3 Validity of offers
Our offers are only available to consumers with a delivery address in France, Corsica, DOM-TOM, Europe, anywhere in the world.
Items visible on the site are available while supplies last.
In case of debit or receipt for the order of an unavailable item, MELL’S CREATION undertakes to offer a credit or refund the Customer within 15 days.
MELL’S CREATION undertakes to inform the Customer by e-mail who has ordered an unavailable item.
4 Product Overview
The products offered for sale are described and presented with the greatest possible accuracy.
However, if errors or omissions may have occurred regarding this presentation, the responsibility of MELL’S CREATION could not be engaged.
5 Product prices
The prices are presented in euros all taxes included for Metropolitan France. The amount of VAT is indicated when a product is selected by the Customer. If the VAT rate were to be changed, these changes may be reflected in the price of the items without the customer being informed. MELL’S CREATION reserves the right to modify its prices at any time but the products are invoiced at the price prevailing at the time of the registration of the order.
The price of the products for DOM-TOM and for Switzerland is indicated without VAT. Any order placed on the Site and delivered in Switzerland or in the DOM-TOM may be subject to taxes and customs duties that are imposed when the package reaches its destination. These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes. Please note that by ordering on the Site, you are considered as the official importer and must respect all the laws and regulations of the country where you will receive the goods. We want our customers to be well aware that cross-border deliveries can be subject to an opening and inspection procedure by the customs authorities.
6 Order and secure payment
The customer validates his order as described below. This validation implies the acceptance of these general conditions of sale. The customer interested in an article visible on the site MELL’S CREATION follows the following process in order to establish his order. After having clicked on the “confirm” icon and after having checked the specificities of his order (color, quantity, size, price, etc …), the customer validates the choice of the selected products by a click.
If the customer has a special offer, he must first enter a code that has been assigned in the field provided for this purpose. During his first order, the customer has a form to fill out containing the following information: title, surname, first name, complete delivery address, email, date of birth, telephone number. On this occasion the customer creates his password. The customer has the faculty to pay by credit card directly on the site. After validating its method of payment, the customer definitively and irrevocably validates his order with the effects indicated below.
♣ Payment by credit card on the site with Stripe
The Customer validates his delivery and billing address, the product and the total price. He provides the number of his credit card associated with the expiry date and the CVX code. He finally validates his order by clicking on the “Confirm” button. our partner STRIPE
♣ American Express payment
The American Express card is accepted on MELL’S CREATION.
With PayPal your financial information is never communicated to MELL’S CREATION. PayPal encrypts and protects your card number once and for all. Pay online by simply indicating your email address and password.
♣ Payment by bank transfer (also called bank transfer)
Simply select “transfer” and confirm the order at step 5. You will receive by email our bank details and a reminder of the amount of the order, with a unique order number to specify your bank when you perform the transfer. We will start preparing your order once your bank transfer has been received (it takes approximately 4 working days, depending on the deadlines
6.2: Default of payment
MELL’S CREATION reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid or a previous order or with whom a payment dispute is being administered.
6.3: Payment verification
MELL’S CREATION controls all orders that have been validated on its site. These controls aim to protect MELL’S CREATION from abusive practices operated by fraudsters. Our services may be required to ask you all the necessary parts to unlock your order: proof of residence or debit in your name, or proof of address in the name of the person indicated for the delivery address …
7 Payment security
To ensure payment security, the MELL’S CREATION website uses STRIPE’s secure payment service. This service incorporates the SSL security standard. The confidential data (the 16-digit bank card number, the expiration date and the CVX cryptogram) are transmitted directly encrypted on the bank’s server without passing on the physical media of the MELL’S CREATION server.
When the order is validated:
The payment request is routed in real time to the secure payment manager.
The latter sends an authorization request to the bank card network. The electronic payment manager issues an electronic certificate which will be worth proof of the amount and the date of the transaction in accordance with the provisions of articles 1316 and following of the civil code.
Customers who have already made a purchase on the MELL’S CREATION website may choose a password that allows them, during subsequent orders, not to have to complete the forms prior to placing the order again.
The already registered Client is recognized on the site as a client of MELL’S CREATION. The password enjoyed by the client of MELL’S CREATION is strictly confidential and personal.
In no case should it be disclosed or communicated to anyone.
In the event that the MELL’S CREATION customer has lost or forgotten his password, it is incumbent upon him to warn the MELL’S CREATION site manager at [email protected] at a very short notice, who will issue him within 48 hours. new password that will automatically replace the old one. In order to facilitate identification of the Client by providing the e-mail address and the password at the same time, the Client expressly authorizes MELL’S CREATION to deposit on the client’s hard disk a “cookie” file whose sole purpose is to facilitate said identification.
The indicated delivery times have as reference the date of order and are presented in working days (Saturday, Sunday and holidays are not taken into account in the calculation of the delivery time). In case of force majeure, MELL’S CREATION can not be held responsible for late delivery.
9.1.Mexropolitan France, Corsica, Andorra, Monaco
Relay delivery (Mondial Relay or Colissimo networks)
Delay: 2 to 5 days. Maximum 5 days guaranteed
Cost of delivery: shipping
Standard home delivery (Colissimo):
Delay: 2 to 5 days. Maximum 5 days guaranteed
Express Home Delivery (Chronopost):
delivery within 1 to 2 working days (usually noted), for all orders made before 13h
Deadline: 9 to 12 days. Home delivery. The customer will receive his package with a bundle attached including the invoice and the administrative document CN23. Customs clearance fees may be requested from the customer.
Colissimo DOM TOM
9 working days maximum (generally speaking time)
DOM (Guadeloupe, Martinique, Réunion, Guyana, Mayotte & Saint Pierre and Miquelon, Saint-Martin, Saint-Barthélemy).
TOM (New Caledonia, French Polynesia, Southern Lands & Wallis and Futuna, French Antarctic (TA.A.F)
Cost of transport in euros: 13.85 €
Customs duty for DOM-TOM
The price of the products for deliveries in ALL COUNTRIES OUTSIDE EU AREA (in Andorra, in Switzerland or in DOM-TOM) is indicated excluding taxes.
Any order placed on the Site and delivered in ALL COUNTRIES OUTSIDE EU AREA (in Andorra, Switzerland or in the DOM-TOM) may be subject to taxes and customs duties that are imposed when the package reaches its destination . These customs duties and any taxes related to the delivery of an item are the responsibility of the customer and are your responsibility. We are not required to verify and inform you of applicable customs duties and taxes. Please note that by ordering on the Site, you are considered as the official importer and must respect all the laws and regulations of the country where you will receive the goods. We want our customers to be well aware that cross-border deliveries can be subject to an opening and inspection procedure by the customs authorities.
13 working days maximum (usually time)
A ZONE : Austria Belgium Bulgaria Cyprus Croatia Czech Republic Denmark Estonia Finland Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Romania Slovakia Slovenia Spain Sweden Switzerland Liechtenstein San Marino
Cost of transport in euros: 25.35 €
13 working days maximum (usually time)
B ZONE : Eastern Europe (excluding EU and Russia), Norway Maghreb
AF ZONE: Benin Burkina Faso Cameroon Central African Republic Comoros Republic of Congo Ivory Coast Djibouti Gabon Republic of Guinea Madagascar Mali Mauritania Niger Senegal Chad Togo Tunisia.
C ZONE : USA Austalia Hong Kong Japan China South Korea Singapore.
Cost of transport in euros: 26.85 €
10 Satisfied or refunded
All items purchased on the MELL’S CREATION website may be exchanged or refunded. To be accepted, returns must meet the following characteristics:
– Never have been worn outdoors. The product must be in new condition
– Be returned in its original packaging in good condition.
– Be returned within 30 days of receiving the order.
– Follow the procedure below
10.1: The means to make a return are the following:
– Metropolitan France and Corsica: colissimo or Mondial Relais networks. Offered by MELL’S CREATION.
– DOM-TOM: carrier of your choice. At the customer’s expense.
10.2: The return procedure is as follows:
Step 1: Customer Account
Log in to your MELL’S CREATION account with your e-mail address and password and go to the “my returns” section to complete the return request form.
Step 2: Getting the label
– If the return is offered by MELL’S CREATION: you will receive an e-mail with a link allowing you to print the transport label.
– If the return is at your expense DOM-TOM: you will receive an e-mail with the return address to which to return the product at your expense.
Step 3: Deposit the parcel at the carrier
Deposit your parcel in the network of the selected carrier in the case of a return offered or of your choice in the case of a return at your expense.
Keep the proof of deposit of the parcel.
11 Processing of parcels not delivered by our transport provider.
11.1: Returns due to NPAI:
These are parcels returned by the delivery service provider under the heading: Does Not Live at the Address Indicated.
After receipt and acceptance of your package by our services, MELL’S CREATION will contact the customer to return his order if the product is still available or refund the order according to the wishes of the customer.
MELL’S CREATION reserves the right to refund the order and not to return it in case more NPAI are identified.
11.2: Returns due to “NOT CLAIMED”:
These are parcels that have not been claimed by the customer at the post office, or the relay within the time limits. After receipt and acceptance of your package by our services, MELL’S CREATION will contact the customer to return his order if the product is still available or refund the order according to the wishes of the customer. MELL’S CREATION reserves the right to proceed with the refund of the order and not the return of it in the case where several “NON RECLAME” would be identified.
11.3: Returns because of “REFUSE”:
You refused your package at the time of delivery.
After receipt and acceptance of your package by our services, a credit will be credited to your account within 72 hours of receipt of your package. You can request the cancellation of your credit and its refund directly on our space “CONTACT US” In case of return of a package following the causes “NPAI”, “NOT RECLAME”, or “REFUSE”, MELL’S CREATION does not guarantee the reservation of the items ordered and may be required to make the refund of the order if the product or products are available.
For all stages of access to the site, consultation, filling out forms, placing an order, delivery of articles or any other service, the MELL’S CREATION company has an obligation of means. Consequently, the responsibility of MELL’S CREATION can not be held liable for any inconvenience or damage inherent to the use of the Internet and totally outside the diligence and precautions taken by MELL’S CREATION.
In particular, any disruption in the provision of the service, or any external intrusion or presence of computer virus, could not engage the responsibility of MELL’S CREATION. In the same way, any fact qualified of force majeure within the meaning of the jurisprudence of the Court of Cassation exonerates completely MELL’S CREATION of any responsibility. Customers benefit from the guarantees granted by the brands present on the site.
13 Intellectual property
All elements of the MELL’S CREATION website, whether visual or audio, including the underlying technology, are protected by copyright, trademarks or patents.
They are the exclusive property of MELL’S CREATION.
Any hypertext link to the site of MELL’S CREATION and using the technique of framing, deep-linking, in-line linking or any other deep link technique is in any case formally prohibited.
In any case, any link, even tacitly authorized, must be withdrawn at the request of MELL’S CREATION.
14 Nominative data
MELL’S CREATION, for the purposes of the service, reserves the right to collect personal data relating to users of the site, including through “cookie” referred to in Article 8.
For this purpose, the MELL’S CREATION site is declared to the CNIL under the number: 1182432.
MELL’S CREATION also reserves the right to commercially transfer the data it has collected on its site.
In all cases, and in accordance with the law n ° 78-17 of January 06, 1978, any user or customer of the site can at any time oppose the commercial use of said data and profits moreover from a right of d access, rectification and deletion of data concerning him.
All inquiries regarding this article must be sent by email to [email protected]
15 Private Sales
Products offered for sale in the context of “MELL’S CREATION Private Sales” are available to those who meet at least two of the following conditions:
– Become a customer at MELL’S CREATION by having opened an account on the site with a valid email address and a password
– Have received an invitation by email to the email address of the account
– Have received at least one email from MELL’S CREATION
– The price indicated as inferior must not benefit from any particular promotional offer.
– The delivery conditions must be identical (item in stock, shipping no later than the day after the order, proposal for at least one free delivery on the site).
– The article must be identical: nine, same brand, same model, same material, same color.
– It must be available in the size, color, size purchased by the customer on the site on which it is offered at a lower price.
– The offer must be made by a site of French law in euros.
– The offer is limited to a refund per person per item purchased from MELL’S CREATION.